Help Center

Creating an Account and Username

To create an Knightsgram account from the app:

  1. Download the Knightsgram app from the App Store or on the website 
  2. Once the app is installed, tap to open it.
  3. Tap Sign Up With Email or Phone Number, then enter your email address or phone number (which will require a confirmation code) and tap Next.

If you register with your email or phone number, create a username and password, fill out your profile info and then tap Done.

To create an Knightsgram account from the website:

  1. Go to Knightsgram.com.
  2. Enter your email address, create a username and password.
  3. If you register with an email, click Sign up.

If you sign up with email, make sure you enter your email address correctly and choose an email address that only you can access. If you log out and forget your password, you'll need to be able to access your email to get back into your Knightsgram account.

 

How do I update Knightsgram profile information like my name, username and email?

You may need to log into your account before you're able to update your profile information.

To update your profile information, including your username and email address associated with your account:

  1. Go to your profile.
  2. Tap Edit Profile.
  3. Type in your information and tap Done. 

Some profile information isn't visible to anyone but you. This includes your email address, phone number and gender.

 

What can I do if an Knightsgram username is already claimed but seems inactive?

If a username you want is being used by an account that seems inactive, you can choose an available version of the username. You can add periods, numbers, underscores or abbreviations to help you come up with a username that's not already in use

 

What's Knightsgram's inactive username policy?

We encourage people to log in and use Knightsgram once they create an account. To keep your account active, be sure to log in and share photos, as well as like and comment on photos

 

What if an account is using my registered trademark as its username?

Trademark violations may involve using a company or business name, logo or other trademark-protected materials in a manner that may mislead or confuse others with regard to its brand or business affiliation.

 

What is not a violation?

Using another's trademark in a way that has nothing to do with the product or service for which the trademark was granted is not a violation of Instagram's trademark policy. Note that Instagram usernames are provided on a first-come, first-served basis and may not be reserved.

 

How do I report a trademark violation?

Learn more about other types of trademark violations or submit a report of a username violating your trademark.

I received an email that I created a new Knightsgram account, but I didn’t sign up for a new account.

Most likely, someone tried to sign up for an Knightsgram account using your email address by mistake. To remove your email from the account.

If you have an Knightsgram account, log out. Before logging out, make sure the you have access to the email address currently associated with your account. Learn how to update your email address. If you don't have an Knightsgram account, skip to step 2.

Click let us know at the bottom of the Welcome to Knightsgram email to let us know this wasn't you.

You should then be able to use this email address to sign up for an Knightsgram account or add it to your existing account.

 

If you're still having issues with your email or phone number, let us know.

 

Managing Your Followers

 

How do I approve or deny a follower request?

If your account is set to private, anyone who wants to see your photos or videos will have to send you a follower request. Follow Requests will appear in your Activity.

To approve a request, tap Confirm. To deny a request, tap Delete.

If you accidentally deny a follow request, you can ask the person to request to follow you again.

 

How do I unfollow someone on Knightsgram?

  1. To unfollow someone:
  2. Go to the profile of the person you'd like to unfollow.
  3. Tap Unfollow to confirm.

Once you've unfollowed someone, their profile will say Follow instead of Following. 

Note: If your account is set to private, you can remove people from your followers list. You can also block them. When you block someone, the blocked person can't see your photos or videos or search for your Knightsgram account. The blocked person isn't notified when they're blocked.

 

How do I set my Knightsgram account to private so that only approved followers can see what I share?

Keep in mind that business profiles aren't able to make their accounts private. If you want to make your business account private, first switch back to a personal account.

By default, anyone can see your profile and posts on Knightsgram. You can make your account private so that only followers you approve can see what you share. If your account is set to private, only your approved followers will see your photos or videos on hashtag or location pages.

 

Set your account to private from on Knightsgram 

  1. Go to your profile, 
  2. Tap Settings.
  3. Tap Privacy > Account Privacy.
  4. Tap next to Private Account to make your account private.

Things to keep in mind about private accounts

Private posts you share to social networks may be visible to the public depending on your privacy settings for those networks. For example, a post you share to Twitter that was set to private on Instagram may be visible to the people who can see your Twitter posts.

Once you make your account private, people will have to send you a follow request to see your posts, your followers list or your following list.

Follow requests appear in Activity, where you can approve or ignore them.

If someone was already following you before you set your posts to private and you don't want them to see your posts, you can block them.

People can send a photo or video directly to you even if they’re not following you.

How do I block or unblock someone on Instagram?

  1. To block or unblock someone:
  2. Tap their username to go to their profile.
  3. Tap Block or Unblock.
  4. Tap Block or Unblock again to confirm.

People aren't notified when you block them.

Note: After you block someone, their likes and comments aren't removed from your photos and videos. You can delete their comments from your posts

 

Managing your profile

How do I update Knightsgram profile information like my name, username and email?

You may need to log into your account before you're able to update your profile information.

To update your profile information, including your username and email address associated with your account:

  1. Go to your profile.
  2. Tap Edit Profile.
  3. Type in your information and tap submit.

Some profile information isn't visible to anyone but you. This includes your email address, phone number and gender.

 

To add or change your profile picture:

  1. Go to your profile and tap Edit Profile.
  2. Tap Change Profile Photo. 
  3. Select where you'd like to import your picture from.
  4. Tap Done. 

You can take a new photo or add a photo from your phone's photo library. 

 

Managing Your Account

Privacy Settings & Information

 

Verified Badges

Verified badges help people more easily find the public figures, celebrities and brands they want to follow.

 

What is a verified badge?

A verified badge is a check that appears next to an knightsgram account's name in search and on the profile. It means knightsgram has confirmed that an account is the authentic presence of the public figure, celebrity or global brand it represents.

 

How do I request a verified badge for my profile?

To request a verified badge, you must be a public figure, celebrity or brand and meet certain account and eligibility requirements.

To request a verified badge:

Make sure you're logged in to the account you're requesting a verified badge for.

  1. Go to your profile and tap .
  2. Tap Settings > Account > Request Verification.
  3. Enter your full name and provide the required form of identification (example: government-issued photo ID).

Keep in mind that even if your account is eligible for verification, submitting a request doesn't guarantee that your account will be verified.

 

What are the requirements to apply for a verified badge?

We look at a number of factors when evaluating knightsgram accounts to determine if they're in the public interest and meet our verification criteria.

Authentic: Your account must represent a real person, registered business or entity.

Unique: Your account must be the unique presence of the person or business it represents. Only one account per person or business may be verified, with exceptions for language-specific accounts. We don't verify general interest accounts (example: @puppymemes).

Complete: Your account must be public and have a bio, profile photo and at least one post. Your profile can't contain "add me" links to other social media services.

Notable: Your account must represent a well-known, highly searched for person, brand or entity. We review accounts that are featured in multiple news sources, and we don't consider paid or promotional content as sources for review.

Keep in mind that if you provide false or misleading information during the verification process, we will remove your verified badge and may take additional action to delete your account.

 

What happens after I apply for a verified badge?

Knightsgram will never request payment for verification or reach out to ask you to confirm your verification.

Once we review your request, you'll receive a notification letting you know if your account has been verified or not. If your request is denied, you can submit a new request after 30 days.

Keep in mind that Knightsgram can remove verified badges at any time, and may take away your badge or disable your account if you:

  1. Advertise, transfer or sell your verified badge.
  2. Use your profile picture, bio or name section to promote other services.
  3. Attempt to verify your account through a third party.

If your account doesn't have a verified badge, there are other ways to let people know you're authentic. For example, you can link to your Instagram account from your official website, Facebook Page, YouTube or Twitter account.